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Mental Health Info Directory

Complaints Team, North East London NHS Foundation Trust

Complaints Department
Suite 12, Phoenix House
Christopher Martin Road
Basildon
SS14 3EZ

Tel: 0300 555 1201 ext 6690

Email: nelftcomplaints@nelft.nhs.uk
More on the web: www.nelft.nhs.uk

Category: Complaints, Information & Advice

Service Description:
According to the NHS Constitution, which advises the public:


  • You have the right to have any complaint you make about NHS services dealt with efficiently and to have it properly investigated.

  • You have the right to know the outcome of any investigation into your complaint.

  • You have the right to take your complaint to the independent Health Service Ombudsman, if you are not satisfied with the way your complaint has beendealt with by the NHS.

  • You have the right to make a claim for judicial review if you think you have been directly affected by an unlawful act or decision of an NHS body.

  • You have the right to compensation where you have been harmed by negligent treatment.