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Mental Health Info Directory

London Independent Health Complaints Advocacy Service (IHCAS)

London IHCAS Advocacy Hub
POhWER, Hertlands House
Primett Road
tfordshire
Hertfordshire
SG1 3EE

Tel: 0203 553 5960
Alternative Tel: Minicom: 0786 002 2939

Email: LondonIHCAS@pohwer.net
More on the web: https://www.pohwer.net/Redbridge

Category: Advocacy, Complaints

Service Description:
NHS Complaints Advocates can help if you or someone you know has not had the care or

treatment you expect to receive from your NHS services and you want to complain.

When your health care is provided or commissioned by the NHS you are allowed to make a complaint using the NHS complaints process.



An NHS complaint might include something that happened during care or treatment provided by:

• a hospital

• your General Practitioner (GP)

• a dentist

• a pharmacist

• a optician

• an NHS funded care home

• specialist services

• a paramedic or ambulance staff member

• NHS Community staff

• other NHS staff or clinicians.