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Disability Information Directory

Care Quality Commission (CQC)

CQC National Customer Service Centre
Newcastle upon Tyne

Tel: 03000 616 161
Fax: 03000 616171

More on the web:

Category: Complaints, Help Lines, Information & Advice

Service Description:
We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care.Making sure services meet fundamental standards that people have a right to expect whenever they receive care.

  • Registering care services that meet our standards.

  • Monitoring, inspecting and regulating care services to make sure that they continue to meet the standards.

  • Protecting the rights of vulnerable people, including those whose rights are restricted under the Mental Health Act.

  • Listening to and acting on your experiences.

  • Involving the public and people who receive care in our work and working in partnership with other organisations and local groups.

  • Challenging all providers, with the worst performers getting the most attention.

  • Making fair and authoritative judgements, supported by the best information and evidence.

  • Taking appropriate action if care services are failing to meet fundamental standards of quality and safety.

  • Carrying out in-depth investigations to look at care across the system.

  • Reporting on the quality of care services, publishing clear and comprehensive information, including performance ratings to help people choose care.

  • Days & Hours of Opening: Monday to Friday, between 8.30am and 5:30pm