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TfL consults on disabled people's experience of taxis, and also on buses.
19 December 2016

Transport for London (TfL) is consulting on two issues:

Use of taxis by mobility-impaired customers

From spring 2017, TfL will have the powers to take action against taxi drivers who do not accept wheelchair users, or try to charge customers more if they require wheelchair access.

They are keen to encourage good relationships between their drivers and their customers. They want to hear about your experiences using black cabs, minicabs and other private hire services. Your comments, as well as your members, will help TfL understand your experience of their services, and give them suggestions for improvements.

They have put together a survey to better find out what its like for wheelchair and mobility aid users to use these services. There is a link below to the survey.

The survey will close on Saturday 31st December.

You can find the survey here:

Changes to the bus network

The number of people using buses has fallen slightly. Buses have also become less reliable. TfL and the Mayor of London are looking at how TfL plans bus routes across London, so that they can try to improve things. For more information, see the Call for Evidence about bus services.

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